Contact Information

Last updated: August 12, 2026

Thank you for visiting our online store.

If you have any questions regarding our products, orders, payments, shipping, delivery, returns, refunds or other customer service matters, please contact us using the contact form or customer service details available on our website.

Customer Service

Our customer service team can assist with:

Product enquiries;
Order status;
Order changes or cancellations;
Payment enquiries;
Shipping and delivery;
Tracking information;
Damaged or defective products;
Incorrect or missing items;
Returns and exchanges;
Refunds;
Account-related enquiries; and
General customer support.

Please contact us through the customer service contact form or other contact channel displayed on our website.

When contacting us about an existing order, please include your order number whenever possible so that we can assist you more efficiently.

Order Enquiries

For questions concerning an order, please provide, where applicable:

Your full name;
Order number;
Email address used when placing the order;
Product concerned; and
A brief description of your enquiry.

For damaged, defective, incorrect or incomplete orders, we may also ask you to provide photographs or videos so that we can review the issue.

Shipping and Delivery Enquiries

If you have a question about:

Order processing;
Dispatch;
Tracking;
Delivery delays;
Lost parcels;
Failed delivery attempts; or
Delivery damage,

please contact our customer service team and provide your order number and any available tracking information.

Please refer to our Shipping Policy for further information about delivery.

Returns and Refunds

Before returning any product, please contact our customer service team and obtain return authorization and the correct return instructions.

Please do not automatically send products to our registered office.

Our registered office is our legal company address and is not necessarily our return warehouse or fulfilment centre.

Approved returns must be sent to the return address provided by our customer service team.

Please review our Return and Refund Policy before sending any product back.

Privacy Enquiries

If you have a question regarding:

Personal information;
Data access;
Data correction;
Data deletion;
Marketing preferences;
Cookies;
Privacy rights; or
Our Privacy Policy,

please contact us through the contact information provided on our website.

When necessary, we may request reasonable information to verify your identity before responding to a privacy request.

Business and Legal Correspondence

Formal business or legal correspondence may be sent to:

PORKY'S PIZZA LIMITED
Fordell House
Stoney Road
Garndiffaith
Pontypool
Wales
NP4 8PY
United Kingdom

Company Number: 16441253

Please note that this address is intended for company and legal correspondence and should not be used for product returns unless we specifically instruct you to do so.

Customer Support Availability

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may be longer during:

Weekends;
Public holidays;
Major promotional periods;
High order volumes; or
Other periods of unusually high customer service demand.

For the fastest assistance, please include all relevant order information in your first message.

Important Notice

For your security, please do not send us:

Full payment-card numbers;
Card security codes;
Online banking passwords;
PayPal passwords;
Account passwords; or
Other confidential authentication credentials.

Payment-related information should only be entered through the secure checkout or payment systems provided on our website.

Contact Summary

Company: PORKY'S PIZZA LIMITED
Company Number: 16441253
Registered Office: Fordell House, Stoney Road, Garndiffaith, Pontypool, Wales, NP4 8PY, United Kingdom
Country: United Kingdom

For customer service, please use the contact form or contact details displayed on our website.