Last updated: August 12, 2026
This Payment Policy applies to purchases made through the online store operated by PORKY'S PIZZA LIMITED (“we”, “us”, “our” or the “Company”).
We aim to provide customers with clear, convenient and secure payment options.
Please review this Payment Policy before completing your purchase.
1. Accepted Payment Methods
The payment methods available for your order will be displayed during checkout.
Depending on your:
- Country or region;
- Order value;
- Product;
- Currency;
- Delivery method; and
- Available payment providers,
payment options may include:
PayPal
Pay securely through PayPal where this option is available during checkout.
Cash on Delivery (COD)
Where available, you may pay for your order when the parcel is delivered.
Other payment methods may also be available if displayed during checkout.
Only payment methods displayed during checkout are available for the relevant order.
2. PayPal Payments
Where PayPal is available, you may select PayPal during checkout.
You may be redirected to PayPal or another secure payment interface to complete the transaction.
PayPal may require you to:
- Sign in to your PayPal account;
- Select or confirm your payment method;
- Verify your identity;
- Approve the payment; or
- Complete additional security verification.
Payment information processed directly by PayPal is subject to PayPal's applicable terms, privacy policies and security procedures.
We do not require access to your PayPal password or PayPal login credentials.
Your order will normally proceed once the payment has been successfully authorized or confirmed.
3. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and destinations where the option appears during checkout.
When COD is selected, payment is generally made to the delivery carrier when your parcel is delivered.
Depending on the carrier and destination, payment may need to be made:
- In cash;
- In the exact amount requested;
- By another payment method accepted by the carrier; or
- According to the local carrier's payment instructions.
Cash on Delivery may not be available for every:
- Country;
- Region;
- Postal code;
- Product;
- Order value;
- Carrier; or
- Delivery method.
If COD does not appear during checkout, it is not currently available for that particular order.
4. Cash on Delivery Verification
Certain Cash on Delivery orders may require additional verification before processing or dispatch.
We may verify information including:
- Customer name;
- Telephone number;
- Delivery address;
- Order details; and
- Intention to accept the parcel.
This verification is intended to reduce incorrect addresses, fraudulent orders and failed deliveries.
If we cannot reasonably verify a COD order, we may contact you before processing the order.
Where verification cannot be completed, we may delay or cancel the order where reasonably necessary.
5. Refusing a Cash on Delivery Order
If you no longer wish to receive a Cash on Delivery order, please contact us as soon as possible.
Where possible, contact us before the order is dispatched.
Repeated or unjustified refusal of COD parcels may result in Cash on Delivery being restricted for future orders where permitted by applicable law.
This does not limit any statutory cancellation, withdrawal, return or consumer protection rights available to you.
6. Payment Security
We take reasonable measures designed to provide customers with a secure purchasing environment.
Payments may be processed using Shopify's e-commerce infrastructure and independent payment providers.
Payment providers may apply their own:
- Encryption;
- Authentication;
- Fraud-prevention systems;
- Security procedures; and
- Transaction-verification requirements.
For security reasons, we will never ask you to send your complete payment credentials through unsecured email or messaging channels.
Please never send us:
- Your PayPal password;
- Online banking password;
- Account password;
- Full payment-card security code;
- PIN;
- One-time verification code; or
- Other confidential authentication credentials.
7. Payment Authorization
Submitting a payment does not necessarily mean that the transaction has been successfully authorized or that the order has been finally accepted.
Depending on the payment method, payment may need to be:
- Submitted;
- Authorized;
- Verified; and
- Confirmed
before the order can proceed.
We may reasonably delay, hold or cancel an order where:
- Payment cannot be verified;
- Payment authorization fails;
- The transaction appears unauthorized;
- Fraudulent activity is reasonably suspected;
- Order information appears inconsistent;
- Delivery information cannot be verified;
- The payment provider declines the transaction; or
- Processing the transaction would violate applicable law.
If a prepaid order is cancelled after payment has been successfully collected, an appropriate refund will be issued in accordance with our Return and Refund Policy.
8. Order Confirmation
After successfully submitting an order, you will normally receive an order confirmation using the email address provided during checkout.
The confirmation may include:
- Order number;
- Products ordered;
- Quantity;
- Total amount;
- Selected payment method;
- Delivery information; and
- Other relevant order details.
Please review your confirmation carefully.
If you notice an error, please contact our customer service team as soon as possible.
An order confirmation does not necessarily mean that the order has already been dispatched.
9. Prices
Product prices are displayed through our online store.
Before you submit an order, the checkout page will display the applicable amount payable.
Prices may include or exclude certain charges depending on:
- Destination;
- Applicable tax requirements;
- Delivery method; and
- Other relevant circumstances.
Any mandatory charges that must be disclosed before purchase will be displayed where required.
10. Currency
The currency applicable to your purchase will be displayed on the website or during checkout.
If your payment account uses a different currency, your bank, PayPal or other payment provider may apply:
- Currency conversion;
- Its own exchange rate;
- Foreign transaction fees; or
- Other payment-provider charges.
These charges may be imposed independently by your payment provider and are outside our direct control.
11. Taxes and Additional Charges
Applicable taxes and other charges will be displayed during checkout where required and reasonably possible.
For cross-border orders, additional charges may potentially include:
- VAT;
- Customs duties;
- Import taxes;
- Customs clearance fees; or
- Other charges imposed by competent authorities.
Whether such charges apply depends on factors including:
- Destination country;
- Dispatch location;
- Product;
- Order value; and
- Applicable customs and tax rules.
Please also review our Shipping Policy for information relating to cross-border delivery and customs.
12. Failed or Declined Payments
A payment may occasionally fail or be declined.
Possible reasons may include:
- Insufficient funds;
- Incorrect payment information;
- Account restrictions;
- Payment-provider restrictions;
- Security verification;
- Fraud-prevention controls;
- Authorization failure;
- Temporary technical issues; or
- Other restrictions imposed by your payment provider.
If your payment fails, please review the information displayed by your payment provider.
Where another payment option is available during checkout, you may try that option.
We cannot override a payment decision made independently by a bank, PayPal or another payment provider.
13. Pending Payments
Some transactions may temporarily appear as pending while the payment provider completes authorization or verification.
During this period, we may not be able to process or dispatch the order until the transaction status has been confirmed.
If a pending transaction is not successfully completed, the authorization may be released or reversed according to the payment provider's procedures.
The time required for this process is controlled by the relevant payment provider or financial institution.
14. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us promptly.
Please provide:
- Your full name;
- Order number;
- Email address associated with the order;
- Date of payment;
- Amount charged; and
- Relevant transaction information.
Please do not send passwords, PINs, security codes or complete confidential payment credentials.
We will review the transaction records available to us and assist where appropriate.
15. Refunds
Refunds are processed according to our Return and Refund Policy.
Where possible and required, an approved refund will normally be returned using the original payment method.
For example, where a purchase was completed through PayPal, an approved refund may normally be processed through the original PayPal transaction.
Where the original payment method cannot reasonably receive the refund, another legally appropriate refund method may be arranged.
Under applicable UK consumer law, certain statutory refunds are generally made using the same payment method unless the consumer expressly agrees otherwise.
16. Cash on Delivery Refunds
Cash on Delivery refunds may require a different procedure because the original payment was collected physically by the delivery carrier.
Where a COD refund is approved, our customer service team may contact you to arrange an appropriate refund method.
We may request information reasonably necessary to process the refund.
However, we will never ask you to provide:
- Online banking passwords;
- Card PINs;
- Full authentication credentials; or
- Other unnecessary confidential security information.
17. Refund Processing Times
For voluntary returns covered by our 30-day return policy, approved refunds are normally processed according to the timeframes stated in our Return and Refund Policy.
Your:
- Bank;
- Card issuer;
- PayPal;
- Payment provider; or
- Other financial institution
may require additional processing time before a completed refund appears in your account.
The time required after we submit the refund may therefore depend on the payment provider.
18. Cancelled Orders
If a prepaid order is cancelled before fulfilment and payment has already been successfully collected, an appropriate refund will be issued.
The refund will normally be processed using the original payment method unless another method is agreed or legally required.
If you wish to cancel an order, please contact us as soon as possible.
Once an order has entered fulfilment or been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.
Mandatory statutory rights remain unaffected.
19. Payment Fraud Prevention
We may perform reasonable security checks designed to prevent:
- Unauthorized transactions;
- Identity misuse;
- Payment fraud;
- False Cash on Delivery orders;
- Account abuse; and
- Other suspicious transactions.
Where reasonably necessary, we may contact you to verify an order.
If we have reasonable grounds to suspect unauthorized or fraudulent activity, we may:
- Temporarily hold an order;
- Request additional confirmation;
- Reject a transaction; or
- Cancel the affected order.
These measures are intended to protect customers, payment providers, delivery partners and our business.
20. Payment Information and Privacy
Personal information relating to payments and transactions is handled in accordance with our Privacy Policy.
Depending on the payment method selected, relevant transaction information may be processed or shared with parties such as:
- Shopify;
- PayPal;
- Banks;
- Payment processors;
- Delivery companies;
- Cash on Delivery service providers;
- Fraud-prevention providers;
- Technical service providers; and
- Other parties reasonably necessary to complete or secure a transaction.
Payment-related information is used for legitimate purposes such as:
- Processing transactions;
- Managing orders;
- Verifying payments;
- Preventing fraud;
- Processing refunds; and
- Meeting applicable legal requirements.
21. Payment Safety
For safer online shopping, customers should:
- Make payments only through the checkout provided on our website or the authorized payment provider;
- Check the website before entering payment information;
- Review the order amount before confirming payment;
- Never send account passwords by email;
- Never disclose authentication codes to customer support;
- Keep order and payment confirmations;
- Regularly review payment activity; and
- Contact us if you identify suspicious activity relating to an order.
We will never request your PayPal password, online banking password or payment-account password.
22. Payment Provider Responsibility
Banks, PayPal and other payment providers are independent service providers and may apply their own:
- Terms;
- Security procedures;
- Verification requirements;
- Processing times;
- Account restrictions;
- Currency conversion rates; and
- Transaction fees.
We do not control decisions independently made by those providers.
Where you experience a payment issue caused by a payment provider, you may also need to contact that provider directly.
23. Changes to Payment Methods
Available payment methods may change from time to time.
A payment method may be added, removed or temporarily unavailable because of:
- Payment-provider availability;
- Customer location;
- Currency;
- Technical requirements;
- Security considerations;
- Product restrictions; or
- Operational changes.
The payment options actually available for your purchase will be displayed during checkout.
24. Changes to This Payment Policy
We may update this Payment Policy from time to time because of:
- Changes to available payment methods;
- Changes to payment providers;
- Changes to Cash on Delivery availability;
- Security requirements;
- Fraud-prevention requirements;
- Legal or regulatory changes; or
- Other legitimate operational reasons.
The current version will be published on our website.
25. Contact Us
If you have questions concerning:
- Payment;
- A failed payment;
- A duplicate payment;
- Cash on Delivery;
- An order;
- A refund; or
- Suspected payment-related activity,
please contact us using the customer service information or contact form displayed on our website.
When contacting us regarding an existing order, please provide your order number where possible.
26. Company Information
This online store is operated by:
PORKY'S PIZZA LIMITED
Company Number: 16441253
Registered Office:
Fordell House
Stoney Road
Garndiffaith
Pontypool
Wales
NP4 8PY
United Kingdom
Country: United Kingdom
For payment and order enquiries, please use the customer service contact information displayed on our website.