Shipping Policy

Last updated: August 12, 2026

This Shipping Policy applies to orders placed through the online store operated by PORKY'S PIZZA LIMITED (“we”, “us”, “our” or the “Company”).

We aim to process and deliver orders safely, efficiently and within the estimated delivery periods stated below.

Please review this Shipping Policy before placing your order.

1. Shipping Destinations

We currently provide delivery to eligible destinations throughout Europe, including Germany where delivery is available.

Shipping availability may depend on:

• Destination country or region;

• Postal code;

• Local carrier coverage;

• Product type;

• Package dimensions or weight;

• Customs or import restrictions;

• Transportation restrictions; and

• Other logistical or legal limitations.

The availability of delivery to your specific address will normally be confirmed during checkout.

We reserve the right to decline or cancel an order where delivery to the supplied address is unavailable, prohibited or reasonably impossible.

If we cancel a prepaid order because we cannot deliver it to the selected destination, an appropriate refund will be issued.

2. Order Processing Time

Orders are normally processed within:

1–2 business days

after the order has been successfully placed and confirmed.

Business days are generally Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may occasionally take longer where:

• Payment verification is required;

• The delivery address requires verification;

• Information supplied with the order is incomplete;

• Fraud-prevention checks are required;

• The order contains multiple products;

• A product is temporarily unavailable;

• The order contains regulated or restricted products; or

• We experience an unusually high volume of orders.

Where additional customer information is required, we may contact you before dispatching the order.

3. Estimated Delivery Time

For standard deliveries to eligible European destinations, the estimated transportation period is generally:

5–7 business days after dispatch

This estimated delivery period does not include our normal 1–2 business day order-processing period.

Therefore, a typical order may require approximately:

1–2 business days for processing + 5–7 business days for transportation.

Delivery times are estimates rather than guaranteed delivery dates unless we expressly offer and confirm a guaranteed delivery service.

4. Delivery Delays

Although most orders should arrive within the estimated delivery period, delays may occasionally occur because of circumstances including:

• Carrier congestion;

• Customs inspections;

• Border procedures;

• Public holidays;

• Severe weather;

• Transportation disruptions;

• Strikes;

• Local delivery restrictions;

• Incorrect or incomplete addresses;

• Remote delivery locations;

• Security inspections;

• High seasonal order volumes; or

• Other events outside our reasonable control.

If a significant delay occurs, we will take reasonable steps to assist with the shipment.

Nothing in this section limits any mandatory consumer rights relating to delayed or non-delivery of goods.

5. Maximum Delivery Period and Consumer Rights

Where applicable consumer law requires delivery within a particular period, we will comply with those requirements.

Unless another delivery period has been expressly agreed with you, consumer orders will be delivered within the period required by applicable law.

If we are unable to deliver within an agreed or legally required delivery period, you may have rights to:

• Request delivery within an additional reasonable period;

• Cancel the affected order where legally permitted; and/or

• Receive an appropriate refund.

Nothing in this Shipping Policy restricts mandatory consumer protection rights.

6. Shipping Charges

Any applicable shipping charge will be displayed during checkout before you submit the order.

Where free shipping is available for an order, product or destination, this will be stated on the website or during checkout.

Shipping charges may depend on:

• Delivery country;

• Delivery address;

• Product type;

• Package weight;

• Package dimensions;

• Selected delivery service; and

• Carrier requirements.

Any additional shipping charge requiring customer consent will be communicated before the customer becomes responsible for that charge where required by law.

7. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The confirmation may include:

• Order number;

• Products ordered;

• Order value;

• Delivery address;

• Selected payment method; and

• Other relevant order information.

Please review your order confirmation carefully.

If any information is incorrect, contact us as soon as possible.

An order confirmation does not necessarily mean that the parcel has already been dispatched.

8. Dispatch Confirmation and Tracking

Once an order has been dispatched, we may send you a shipping confirmation containing information such as:

• Carrier name;

• Tracking number;

• Tracking link;

• Dispatch date; and

• Other available delivery information.

Where tracking is available, tracking details will normally be sent to the email address provided when you placed your order.

Please note that tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

Temporary delays in tracking updates do not necessarily mean that the parcel is delayed or lost.

9. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Before submitting your order, please carefully check:

• Recipient name;

• Street address;

• House or building number;

• Apartment or unit number where applicable;

• City;

• Postal code;

• Country;

• Telephone number; and

• Email address.

If you notice an error after placing your order, contact us immediately.

If the order has not yet been dispatched, we will try to correct the address.

However, once an order has been dispatched, we cannot guarantee that the carrier will be able to change the delivery address.

10. Incorrect or Incomplete Addresses

If a shipment cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be:

• Delayed;

• Returned to the sender;

• Held by the carrier; or

• Subject to an additional delivery attempt.

Where permitted by applicable law, the customer may be responsible for reasonable additional delivery or reshipping costs caused directly by incorrect or incomplete information supplied by the customer.

We therefore strongly recommend checking your delivery information before completing checkout.

11. Failed Delivery Attempts

The delivery carrier may attempt to contact you where:

• No one is available to accept delivery;

• Additional directions are required;

• The address cannot be located;

• Identification is required;

• Payment must be collected for an eligible Cash on Delivery order; or

• Another delivery issue occurs.

Depending on the carrier, your parcel may be:

• Redelivered;

• Delivered to an approved collection point;

• Held temporarily at a local depot; or

• Returned to the sender.

Customers should follow the instructions provided by the carrier.

12. Unclaimed or Refused Parcels

If a customer fails to collect a parcel or refuses delivery without exercising an applicable legal cancellation or withdrawal right, the parcel may be returned to us or our fulfilment provider.

Where permitted by law, reasonable costs actually caused by:

• Unjustified refusal;

• Failure to collect;

• Repeated unsuccessful delivery attempts; or

• Incorrect customer-supplied delivery information

may be deducted from an applicable refund.

This section does not restrict statutory consumer cancellation, withdrawal, refund or other mandatory rights.

13. Cash on Delivery

Cash on Delivery (“COD”) may be available for eligible orders and destinations where this option appears during checkout.

Cash on Delivery is not guaranteed to be available for every:

• Country;

• Postal code;

• Product;

• Carrier;

• Delivery method; or

• Order value.

Where Cash on Delivery is selected, payment is generally collected by the delivery carrier when the parcel is delivered.

The available payment method may depend on the local carrier.

Customers should follow the payment instructions displayed during checkout or provided by the carrier.

14. International and Cross-Border Shipments

Some orders may be shipped across national borders.

Cross-border shipments may be subject to:

• Customs procedures;

• VAT;

• Import taxes;

• Customs duties;

• Clearance procedures; or

• Other governmental charges.

Whether such amounts apply depends on factors including:

• Dispatch location;

• Destination country;

• Product;

• Order value; and

• Applicable tax and customs rules.

Where applicable taxes, duties or other mandatory charges are collected by us during checkout, this will be reflected in the amount payable.

Where charges are not collected by us and the customer may legally be responsible for them, this will be handled in accordance with the information provided during checkout and applicable law.

Customs processing may occasionally increase delivery time.

15. Restricted and Regulated Products

Certain outdoor or camping products may be subject to special carrier, customs or transportation restrictions.

This may include products containing:

• Batteries;

• Gas cartridges;

• Pressurized containers;

• Fuel;

• Flammable substances;

• Chemicals; or

• Other regulated materials.

Such products may not be available for delivery to every country or region.

Where transportation of a particular product to your destination is prohibited or unavailable, we may cancel the affected item or order and provide an appropriate refund for any prepaid amount.

16. Multiple Products and Split Shipments

Orders containing multiple products may occasionally be dispatched separately.

This may occur because:

• Products are stored at different fulfilment facilities;

• Package-size restrictions apply;

• Different carriers are required; or

• Products become ready for dispatch at different times.

If your order is divided into multiple shipments, you may receive separate:

• Shipping confirmations;

• Tracking numbers; and

• Delivery dates.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

17. Lost Parcels

If your tracking information indicates that delivery is significantly delayed or you believe your parcel may be lost, please contact us.

Before contacting us, we recommend checking:

• The tracking information;

• Your delivery address;

• With household members;

• Building reception or concierge areas;

• Designated safe locations;

• Neighbours where appropriate; and

• Any carrier delivery notice.

If the parcel still cannot be located, contact us and provide your order number.

We will review the shipment and, where appropriate, work with the carrier to investigate.

Where a shipment arranged by us is confirmed as lost before delivery to the customer, we will provide an appropriate remedy in accordance with applicable consumer law, which may include:

• Replacement; or

• Refund.

18. Damaged Parcels

Please inspect your order promptly after delivery.

If the parcel or product appears damaged, please contact us as soon as reasonably possible and provide:

• Your order number;

• A description of the damage;

• Clear photographs of the product;

• Photographs of the outer packaging;

• A photograph of the shipping label; and

• A video demonstrating the problem where relevant.

Please retain the packaging and affected product until the issue has been reviewed.

Where the product is confirmed to have been damaged during transportation for which we are responsible, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

19. Missing Products or Components

If an order arrives with products, components or accessories missing, please contact us promptly.

Please provide:

• Order number;

• Description of the missing item;

• Photographs of everything received;

• Photographs of the outer packaging; and

• A photograph of the shipping label.

We will review the order and shipment records and provide an appropriate solution where the claim is confirmed.

20. Incorrect Products

If you receive a product different from the product ordered, please contact us promptly.

Do not return the product before receiving our instructions.

We may ask you to provide:

• Order number;

• Photographs of the product received;

• Photograph of the shipping label; and

• Other information reasonably necessary to verify the issue.

Once confirmed, we may arrange an appropriate:

• Replacement;

• Return; or

• Refund

in accordance with our Return and Refund Policy and applicable consumer law.

21. Risk During Delivery

Where we or a carrier offered or arranged by us delivers goods to a consumer, responsibility for loss or damage during transportation remains with us until the goods are received by you or by a third party designated by you other than the carrier, subject to applicable law.

Where you independently arrange a carrier that was not offered by us, different rules concerning transfer of risk may apply.

Nothing in this section reduces mandatory consumer rights.

22. Returns Are Governed Separately

This Shipping Policy applies primarily to the delivery of orders.

Returns and return shipping are governed by our Return and Refund Policy.

Please do not send any return to our registered office without first obtaining return authorization and the correct return address.

The Company's registered office is not necessarily our return warehouse.

23. Changes to an Order

If you need to change or cancel an order, please contact us as soon as possible.

We will try to assist before the order is dispatched.

Once the parcel has entered fulfilment or has been handed to a carrier, it may no longer be possible to:

• Cancel the shipment;

• Change the products;

• Change the quantity; or

• Change the delivery address.

Any statutory cancellation or withdrawal rights remain unaffected.

24. Contacting Us About Delivery

For questions concerning:

• Order processing;

• Shipping;

• Tracking;

• Delivery delays;

• Lost parcels;

• Damaged parcels;

• Missing products; or

• Incorrect deliveries,

please contact us using the customer service information displayed on our website.

When contacting us, please include your order number whenever possible so that we can assist you more efficiently.

25. Company Information

The online store is operated by:

PORKY'S PIZZA LIMITED

Company Number: 16441253

Registered Office:
Fordell House
Stoney Road
Garndiffaith
Pontypool
Wales
NP4 8PY
United Kingdom

Country: United Kingdom

Please note that this address is the Company's legal registered office and is not necessarily a warehouse, fulfilment centre or return address.

Do not send returns to this address unless specifically instructed to do so.

26. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

• Shipping carriers;

• Delivery areas;

• Fulfilment arrangements;

• Delivery times;

• Applicable law;

• Customs procedures;

• Product availability; or

• Other legitimate operational requirements.

The current version will be published on our website.

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This Shipping Policy does not affect any mandatory consumer rights available under applicable law.