Terms of Service

Last updated: August 12, 2026

1. Introduction

Welcome to our online store.

This website and online store are operated by PORKY'S PIZZA LIMITED (“we”, “us”, “our” or the “Company”).

Throughout these Terms of Service, the term “Services” refers collectively to our website, online store, product information, content, customer account functions, ordering functions, payment functions, customer support and any other services made available through our online store.

Our online store uses the Shopify e-commerce platform to provide the technical infrastructure through which the Services are offered.

These Terms of Service govern your access to and use of the Services and any purchase made through our online store.

Our:

• Privacy Policy;

• Return and Refund Policy;

• Shipping Policy;

• Payment Policy; and

• Any other policies or notices displayed on the website

should be read together with these Terms where relevant.

Please read these Terms carefully before accessing or using the Services.

By accessing our website, creating an account, placing an order or otherwise using the Services, you agree to be bound by these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please do not use the Services.

Nothing in these Terms is intended to exclude, restrict or reduce any mandatory consumer right that cannot legally be excluded or restricted.

2. Company Information

The Services are operated by:

PORKY'S PIZZA LIMITED

Company Number: 16441253

Registered Office:
Fordell House
Stoney Road
Garndiffaith
Pontypool
Wales
NP4 8PY
United Kingdom

For order, customer service or legal enquiries, please use the contact information displayed on our website.

Please note that our registered office is our legal registered address and is not necessarily a product return address.

Customers must follow the return instructions contained in our Return and Refund Policy before sending any product back.

3. Eligibility

You may use the Services only if you are legally capable of entering into a binding contract under the laws applicable to you.

By placing an order, you confirm that:

• The information you provide is accurate and complete;

• You are legally entitled to use the selected payment method;

• You are purchasing for lawful purposes; and

• You are legally capable of entering into the purchase contract.

Where permitted by applicable law, minors may use the Services only with the authorization and supervision of a parent or legal guardian.

4. Customer Accounts

Certain features of our online store may allow or require you to create a customer account.

When creating or using an account, you agree to provide accurate and current information.

You are responsible for:

• Keeping your login credentials confidential;

• Maintaining the accuracy of your account information;

• Protecting your password;

• Preventing unauthorized access to your account; and

• Promptly notifying us if you suspect unauthorized use.

You may not sell, transfer or provide your customer account to another person without our authorization.

We may suspend or restrict an account where we reasonably believe that:

• The account has been compromised;

• Fraudulent activity has occurred;

• False information has been provided;

• These Terms have been materially violated; or

• Suspension is reasonably necessary to protect the customer, our business or a third party.

5. Product Information

We take reasonable steps to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.

However, minor differences may occur because of:

• Screen settings;

• Device displays;

• Photography;

• Lighting conditions;

• Manufacturing tolerances;

• Product updates; or

• Other reasonable variations.

Product photographs are provided for reference and illustrative purposes.

We may correct or update product information where necessary.

Nothing in this section reduces any statutory right relating to goods that are defective, materially misdescribed or otherwise do not conform to the purchase contract.

6. Outdoor and Camping Products

Certain products offered through our store may be intended for outdoor, camping, travel or recreational use.

You are responsible for:

• Reading product instructions before use;

• Following safety warnings;

• Using products only for their intended purpose;

• Checking that the product is appropriate for your intended activity;

• Using suitable protective equipment where necessary; and

• Complying with applicable local laws, restrictions and safety requirements.

Outdoor activities can involve inherent risks that cannot be completely eliminated by the use of equipment.

Nothing in these Terms excludes or limits liability that cannot legally be excluded.

7. Gas, Fuel, Batteries and Regulated Products

Certain camping or outdoor products may contain or involve:

• Batteries;

• Gas cartridges;

• Pressurized containers;

• Fuel;

• Flammable materials;

• Chemicals; or

• Other products subject to transportation or safety restrictions.

Availability of such products may depend on:

• Destination country;

• Local regulations;

• Carrier restrictions;

• Product classification; and

• Available shipping methods.

We may decline or cancel an order where shipping the relevant product to the selected destination would be unlawful or reasonably impossible because of transportation or safety restrictions.

Customers must follow all product safety instructions.

Hazardous or regulated products must not be returned through ordinary postal channels without first obtaining specific return instructions from us.

8. Prices

Product prices are displayed on the relevant product pages or during checkout.

The final amount payable will be shown before an order is submitted.

Prices may be changed from time to time.

A price change will not normally affect an order that has already been accepted by us, except where:

• There is an obvious pricing error;

• Applicable tax or legal requirements require an adjustment; or

• Another correction is permitted by applicable law.

Any applicable taxes, shipping charges or other charges will be displayed during checkout where required and reasonably possible.

9. Currency

The currency applicable to your order will be displayed through the website or during checkout.

Where your payment provider converts one currency into another, your bank, card issuer or other payment provider may apply:

• Its own exchange rate;

• Currency conversion charges; or

• Other fees.

Such charges are imposed independently by the relevant payment provider and are outside our control.

10. Orders

Submitting an order constitutes an offer to purchase the selected products.

After submitting an order, you may receive an automated acknowledgement or order confirmation.

An automated acknowledgement does not necessarily mean that we have accepted your order where applicable law permits further verification.

We may reasonably review an order for:

• Product availability;

• Payment authorization;

• Pricing accuracy;

• Delivery availability;

• Fraud prevention;

• Address verification;

• Order quantity; and

• Compliance with applicable law.

A purchase contract is formed in accordance with the order and acceptance process presented during checkout and applicable law.

11. Right to Refuse or Cancel an Order

We may refuse, hold or cancel an order where reasonably necessary, including where:

• The product is unavailable;

• Payment cannot be authorized;

• Payment appears unauthorized;

• Fraud is reasonably suspected;

• An obvious pricing or listing error has occurred;

• Delivery information is incomplete or cannot reasonably be verified;

• The requested delivery destination is unavailable;

• Product quantity restrictions apply;

• Shipping the product would violate applicable law or carrier restrictions; or

• Another legitimate reason prevents us from fulfilling the order.

If we cancel an order after payment has already been successfully collected, we will issue an appropriate refund using the original payment method or another legally appropriate method.

Mandatory consumer rights remain unaffected.

12. Order Changes and Cancellation

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate your request.

However, changes may no longer be possible once an order has:

• Entered fulfilment;

• Been prepared;

• Been packed;

• Been transferred to a warehouse or logistics provider; or

• Been dispatched.

Where an order can no longer be stopped, any applicable statutory withdrawal right or voluntary return right may be exercised according to our Return and Refund Policy.

13. Payment

Available payment methods are shown during checkout.

Payment methods may vary depending on:

• Customer location;

• Currency;

• Order value;

• Product;

• Payment provider; and

• Other applicable factors.

Payment may be processed by Shopify, banks, card networks, payment gateways or independent payment providers.

We do not require customers to send:

• Full card numbers;

• Card security codes;

• Account passwords;

• Payment-account passwords; or

• Other sensitive authentication credentials

to us by unsecured email or message.

We may delay or cancel an order if payment cannot reasonably be verified or authorized.

14. Payment Security and Fraud Prevention

We may carry out reasonable security and fraud-prevention checks.

These may include checking:

• Payment status;

• Billing information;

• Delivery information;

• Order details;

• Transaction information; and

• Other information reasonably necessary to verify a transaction.

Where suspicious or unauthorized activity is reasonably suspected, we may:

• Temporarily hold an order;

• Request additional confirmation;

• Reject the transaction;

• Cancel the order; or

• Take another reasonable security measure.

These measures are intended to protect customers, payment providers, delivery partners and our business.

15. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Any delivery date or delivery period displayed on our website is an estimate unless expressly stated to be guaranteed.

Delivery may be affected by circumstances including:

• Carrier delays;

• Customs procedures;

• Incorrect delivery information;

• Severe weather;

• Public holidays;

• Transportation disruption;

• Strikes;

• Regulatory restrictions;

• Natural disasters; or

• Other circumstances outside our reasonable control.

You are responsible for providing an accurate and complete delivery address.

If a shipment cannot be delivered because information supplied by you is incorrect or incomplete, you may be responsible for reasonable additional delivery or return costs where permitted by applicable law.

Mandatory consumer rights regarding delivery and risk remain unaffected.

16. International Orders

Products may be available for delivery to selected international destinations.

Availability may depend on:

• Destination country;

• Product type;

• Carrier availability;

• Import restrictions;

• Customs rules; and

• Other legal or logistical requirements.

Where applicable, cross-border orders may be subject to:

• VAT;

• Customs duties;

• Import taxes;

• Clearance fees; or

• Other charges imposed by competent authorities.

Where such charges are included in the price paid through our store, this will be indicated where required.

Where they are not included, responsibility for such charges will be determined according to the information provided before purchase and applicable law.

17. Returns and Refunds

Returns, exchanges, cancellations and refunds are governed by our Return and Refund Policy.

We currently provide a 30-day voluntary return policy for eligible products, subject to the conditions stated in that policy.

This commercial return policy is provided in addition to applicable statutory consumer rights.

Consumers in Germany and other eligible EU/EEA jurisdictions may also have a statutory right of withdrawal for qualifying distance purchases.

Where such a statutory right applies, it is separate from our voluntary return policy.

Please consult our Return and Refund Policy before returning a product.

Do not send products to our registered office unless we specifically instruct you to do so.

Approved returns must be sent to the return address provided in the applicable return authorization.

18. Defective or Non-Conforming Products

If a product is:

• Defective;

• Damaged;

• Incorrectly supplied;

• Materially misdescribed;

• Missing essential components; or

• Otherwise non-conforming,

please contact us promptly.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include:

• Repair;

• Replacement;

• Reshipment;

• Price reduction;

• Partial refund; or

• Full refund.

Nothing in these Terms is intended to reduce statutory rights concerning defective or non-conforming goods.

19. Voluntary Promotions and Discounts

We may offer:

• Discounts;

• Promotional codes;

• Special offers;

• Bundles;

• Sale pricing; or

• Other promotions.

Unless otherwise stated:

• Promotions apply only during the stated period;

• Promotional codes cannot be exchanged for cash;

• Promotions may not be combined;

• Eligibility requirements may apply; and

• Promotions may be withdrawn where there is fraud, misuse or an obvious error.

Purchasing a discounted product does not remove mandatory consumer rights.

20. Intellectual Property

The Services and their content may include:

• Business names;

• Brand names;

• Logos;

• Product names;

• Product descriptions;

• Photographs;

• Graphics;

• Videos;

• Text;

• Designs;

• Icons;

• Website layouts; and

• Software.

Such materials may be protected by copyright, trademark and other intellectual property laws and may belong to us, Shopify, our licensors or other rights holders.

Unless expressly authorized, you must not:

• Reproduce protected content;

• Republish content;

• Modify or adapt protected materials;

• Sell or commercially exploit website content;

• Remove intellectual property notices;

• Misrepresent ownership of content; or

• Use protected brand materials without permission.

Nothing in these Terms transfers ownership of intellectual property to you.

21. Customer Reviews and Submitted Content

Where our website allows you to submit:

• Reviews;

• Comments;

• Photographs;

• Videos;

• Suggestions; or

• Other content,

you retain ownership of content originally created by you.

By submitting content for publication through our Services, you grant us a non-exclusive, worldwide, royalty-free licence, to the extent permitted by applicable law, to use, reproduce, display, adapt and publish that content for legitimate purposes connected with:

• Operating our Services;

• Displaying reviews;

• Promoting products;

• Improving our website; and

• Marketing our Services.

You confirm that submitted content:

• Is yours or that you have permission to submit it;

• Does not infringe another person's rights;

• Is not knowingly false or misleading;

• Is not unlawful;

• Is not defamatory or abusive;

• Does not contain malicious software; and

• Properly discloses any material incentive or compensation where required.

We may remove submitted content that violates these Terms or applicable law.

22. Third-Party Services

Our Services may use or link to services provided by independent third parties, including:

• Shopify;

• Payment providers;

• Delivery providers;

• Analytics providers;

• Advertising providers;

• Customer support providers; and

• Other technology providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent acts or omissions of third parties outside our reasonable control, except where applicable law provides otherwise.

23. Shopify

Our online store is powered by Shopify.

Shopify supplies the technical e-commerce platform that enables us to provide our online store.

Unless expressly stated otherwise, products purchased through our store are sold by PORKY'S PIZZA LIMITED, not by Shopify.

Shopify may independently provide certain technical, payment, security or data-processing functions subject to its own applicable terms and policies.

24. Privacy

Personal information collected in connection with the Services is handled according to our Privacy Policy and applicable data protection requirements.

Our Privacy Policy explains, among other matters:

• What personal information may be collected;

• How information may be used;

• How information may be shared;

• How long information may be retained;

• How cookies and similar technologies may be used; and

• What privacy rights may be available to you.

Please review our Privacy Policy before using the Services.

25. Website Accuracy and Errors

We make reasonable efforts to keep information displayed through our Services accurate.

However, occasional errors may occur, including:

• Typographical errors;

• Pricing errors;

• Product-description errors;

• Availability errors;

• Delivery estimate errors; or

• Other inaccuracies.

We may correct inaccurate information when an error is identified.

If an obvious error materially affects an order, we may contact you and, where appropriate, offer to:

• Proceed using the corrected information;

• Provide a reasonable alternative; or

• Cancel the affected order and issue an appropriate refund.

Mandatory consumer rights remain unaffected.

26. Prohibited Uses

You must not use the Services:

• For unlawful or fraudulent purposes;

• In violation of applicable laws or regulations;

• To infringe intellectual property rights;

• To infringe privacy or data protection rights;

• To harass, threaten or abuse another person;

• To impersonate another person or business;

• To provide knowingly false or misleading information;

• To distribute spam;

• To transmit malware, viruses or harmful code;

• To gain unauthorized access to accounts or systems;

• To interfere with website security;

• To interfere with website operation;

• To unlawfully collect personal information;

• To circumvent security measures; or

• To commercially exploit protected Services without authorization.

We may investigate suspected misuse and restrict access where reasonably necessary.

27. Automated Access

Automated systems, bots, scraping tools or similar technologies must not access or interact with our Services in a way that:

• Bypasses security measures;

• Circumvents technical restrictions;

• Scrapes protected content or personal information unlawfully;

• Interferes with website performance;

• Accesses customer accounts without authorization; or

• Otherwise violates these Terms or applicable law.

We may take reasonable technical measures to prevent automated activity that creates security, privacy, intellectual-property or operational risks.

28. Suspension or Termination

We may suspend or terminate access to all or part of the Services where reasonably necessary because:

• These Terms have been materially breached;

• Fraud or unlawful activity is reasonably suspected;

• Website or payment security is threatened;

• An account creates a serious risk to us, customers or third parties; or

• We are legally required to do so.

Termination or suspension will not affect rights or obligations that arose before termination.

Provisions that by their nature are intended to continue after termination will remain effective.

29. Availability of the Services

We make reasonable efforts to keep our website and Services available and functioning.

However, we cannot guarantee that the Services will always be:

• Uninterrupted;

• Completely error-free;

• Available at every location;

• Compatible with every device or browser; or

• Free from temporary technical issues.

We may temporarily suspend access for:

• Maintenance;

• Security;

• Technical updates;

• Emergencies; or

• Other reasonable operational purposes.

This section does not affect rights relating to products already purchased.

30. Consumer Guarantees and Statutory Rights

Nothing in these Terms excludes or limits statutory rights that cannot legally be excluded or limited.

Depending on the applicable law, consumers may have mandatory rights concerning:

• Product quality;

• Fitness for purpose;

• Accuracy of product descriptions;

• Delivery;

• Defective goods;

• Non-conforming goods;

• Repair;

• Replacement;

• Price reduction;

• Refunds; and

• Withdrawal from eligible distance contracts.

Our voluntary policies are intended to provide additional benefits and do not replace mandatory consumer protections.

31. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded, including where applicable:

• Fraud;

• Fraudulent misrepresentation;

• Death or personal injury caused by negligence;

• Mandatory product liability; or

• Violation of non-waivable consumer rights.

To the maximum extent permitted by applicable law, we will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

For customers purchasing primarily for business purposes, additional limitations permitted by applicable law may apply.

Mandatory consumer rights remain unaffected.

32. Proper Product Use

Customers are responsible for using products:

• In accordance with the manufacturer's instructions;

• For their intended purpose;

• Within stated operating limits; and

• In accordance with applicable safety requirements.

We are not responsible, to the extent permitted by law, for damage caused solely by:

• Deliberate misuse;

• Unauthorized modification;

• Failure to follow clear safety instructions;

• Improper installation by the customer; or

• Use outside expressly stated product limitations.

This does not affect rights relating to a defective or unsafe product.

33. Force Majeure and Events Outside Our Control

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

• Natural disasters;

• Extreme weather;

• War;

• Civil unrest;

• Government action;

• Epidemics;

• Strikes;

• Transportation disruption;

• Customs restrictions;

• Telecommunications failures;

• Power outages; or

• Failures of essential third-party infrastructure.

Where such an event affects an existing order, we will take reasonable steps to reduce the impact and communicate with affected customers where appropriate.

Mandatory consumer rights remain unaffected.

34. Changes to the Services

We may change, update, suspend or discontinue parts of the Services from time to time.

Changes may be made for reasons including:

• Security;

• Legal requirements;

• Technical improvements;

• Product availability;

• Operational changes; or

• Business requirements.

Changes will not retroactively remove rights that have already arisen under an existing consumer contract.

35. Changes to These Terms

We may update these Terms from time to time because of:

• Changes in applicable law;

• Regulatory requirements;

• Changes to the Services;

• Changes to our products;

• Changes to payment arrangements;

• Changes to delivery arrangements; or

• Other legitimate operational reasons.

The current version will be published on our website.

The date shown at the top of these Terms indicates the latest revision.

For an order already placed, the version applicable to that transaction will be determined according to applicable law and the terms in effect when the contract was formed.

36. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply to the fullest extent legally permitted.

Any invalid or unenforceable portion may be separated from the remainder of the Terms.

The remaining provisions will continue in effect.

37. No Waiver

If we delay or fail to enforce a right under these Terms, this does not automatically mean that we have waived that right.

Any waiver applies only to the specific matter for which it is granted.

38. Assignment

You may not transfer your contractual obligations to another person without our prior consent except where applicable law allows otherwise.

We may transfer our rights or obligations in connection with:

• A sale of the business;

• Corporate restructuring;

• Financing;

• A merger;

• Transfer of assets; or

• Another legitimate business transaction.

Any such transfer will not reduce mandatory consumer rights.

39. Entire Agreement

These Terms, together with the policies incorporated by reference, form the agreement governing the use of our Services and purchases made through our online store.

Nothing in this section excludes any pre-contractual information, representation or consumer right that applicable law requires to form part of the contract.

40. Governing Law

To the extent permitted by applicable law, these Terms and contracts entered into through our online store are governed by the laws of England and Wales.

However, if you are a consumer residing in Germany, another EU/EEA country or another jurisdiction that provides mandatory consumer protections, this choice of law does not deprive you of mandatory protections that apply to you under the laws of your habitual residence.

Nothing in these Terms requires a consumer to waive a right that cannot lawfully be waived.

41. Dispute Resolution

If you have a concern about:

• An order;

• Payment;

• Delivery;

• Return;

• Refund;

• Product;

• Account; or

• Other aspect of the Services,

please contact us first so that we can attempt to resolve the matter directly.

If a dispute cannot be resolved directly, either party may pursue any dispute-resolution procedure or remedy available under applicable law.

Nothing in these Terms prevents a consumer from bringing a claim before a court that has jurisdiction under mandatory consumer law.

42. Contact Information

For questions regarding these Terms, an order or our Services, please contact us using the customer service information displayed on our website.

Our legal company information is:

PORKY'S PIZZA LIMITED

Company Number: 16441253

Registered Office:
Fordell House
Stoney Road
Garndiffaith
Pontypool
Wales
NP4 8PY
United Kingdom

Country: United Kingdom

Please do not send product returns to the registered office unless our customer service team has expressly instructed you to do so.

For returns, follow the procedure in our Return and Refund Policy and use the approved return address provided to you.