Privacy Policy

Last updated: August 12, 2026

This Privacy Policy describes how PORKY'S PIZZA LIMITED (“we”, “us”, “our” or the “Company”) collects, uses, stores, shares and protects personal information when you visit, use or make a purchase from our Shopify online store, contact us, create an account, subscribe to communications or otherwise interact with our services.

Please read this Privacy Policy carefully before using our online store.

1. Who We Are

The data controller responsible for personal information processed in connection with our online store is:

PORKY'S PIZZA LIMITED

Company Number: 16441253

Registered Office:
Fordell House
Stoney Road
Garndiffaith
Pontypool
Wales
NP4 8PY
United Kingdom

For privacy-related enquiries, you may contact us using the customer service or contact details displayed on our website, or write to us at the registered office above.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;

• View or search for products;

• Create or manage a customer account;

• Add products to your shopping cart;

• Place or manage an order;

• Make a payment;

• Request a return, exchange or refund;

• Contact customer support;

• Subscribe to newsletters or marketing communications;

• Submit reviews, photographs, messages or other content;

• Interact with our advertisements;

• Participate in promotions or surveys; or

• Otherwise interact with our website or services.

Our website, online store, products, customer account functions, order processing, customer service and related functions are collectively referred to as the “Services.”

3. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

3.1 Contact Information

We may collect information such as:

• Full name;

• Billing address;

• Shipping address;

• City;

• Postal code;

• Country or region;

• Email address;

• Telephone number; and

• Other contact information you voluntarily provide.

3.2 Order and Transaction Information

When you place or manage an order, we may collect:

• Order number;

• Products purchased;

• Product models, variants or specifications;

• Quantity;

• Purchase amount;

• Currency;

• Order status;

• Shipping information;

• Delivery status;

• Returns;

• Exchanges;

• Refunds;

• Cancellation information; and

• Communications relating to your order.

3.3 Payment Information

Depending on the payment method you select, payment-related information may include:

• Payment method;

• Billing information;

• Payment status;

• Transaction amount;

• Transaction identifiers;

• Card type;

• Limited or masked payment-card information; and

• Payment confirmation information.

Complete payment-card details may be processed directly by Shopify, banks, card networks or authorized payment service providers.

We do not require customers to send full payment-card numbers, card security codes, passwords or other confidential payment credentials to us by email.

3.4 Customer Account Information

If customer accounts are available, we may collect:

• Account name;

• Email address;

• Login or authentication information;

• Saved addresses;

• Order history;

• Wishlist or saved product information;

• Account preferences; and

• Communication settings.

You are responsible for keeping your account credentials confidential.

3.5 Customer Service Information

When you contact us, we may collect:

• Your name;

• Contact information;

• Order number;

• Product information;

• Details of your enquiry or complaint;

• Photographs;

• Videos;

• Return or refund information;

• Messages exchanged with us; and

• Other information you voluntarily provide.

3.6 Technical and Device Information

When you access our website, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Browser language;

• Device type;

• Device identifiers;

• Operating system;

• Network information;

• Date and time of access;

• Referring website;

• Pages viewed;

• Products viewed;

• Shopping activity;

• Session information;

• Cookie identifiers; and

• Website performance or error information.

3.7 Marketing and Preference Information

Where applicable, we may collect information concerning:

• Marketing preferences;

• Newsletter subscriptions;

• Products or categories that interest you;

• Previously viewed products;

• Advertising interactions;

• Promotional campaign participation; and

• Customer preferences.

4. How We Collect Personal Information

We may collect personal information from several sources.

Information You Provide Directly

We collect information you provide when you:

• Place an order;

• Enter billing or delivery information;

• Create an account;

• Complete a website form;

• Contact customer service;

• Request a return or refund;

• Subscribe to marketing;

• Submit a review; or

• Otherwise communicate with us.

Information Collected Automatically

Certain information may be collected automatically using technologies such as:

• Cookies;

• Pixels;

• Tags;

• Local storage;

• Server logs;

• Analytics technologies; and

• Similar technologies.

Information From Service Providers

We may receive relevant information from service providers that assist us with:

• Shopify store operation;

• Payment processing;

• Order fulfilment;

• Warehousing;

• Shipping and delivery;

• Fraud prevention;

• Website security;

• Analytics;

• Advertising;

• Marketing; and

• Customer support.

5. How We Use Personal Information

We may use personal information for the following purposes.

Providing Our Services

We may process information to:

• Operate and maintain our online store;

• Display products and services;

• Process and confirm orders;

• Process payments;

• Arrange fulfilment;

• Arrange shipping and delivery;

• Provide order and tracking updates;

• Manage customer accounts;

• Process returns;

• Process exchanges;

• Process refunds;

• Respond to customer enquiries; and

• Provide customer support.

Improving Our Services

We may use information to:

• Understand how customers use our website;

• Improve website navigation;

• Improve product presentation;

• Improve customer service;

• Analyze website performance;

• Diagnose technical problems;

• Develop new features; and

• Improve the overall shopping experience.

Security and Fraud Prevention

We may process personal information to:

• Verify transactions;

• Protect customer accounts;

• Detect suspicious activity;

• Prevent fraud;

• Prevent unauthorized purchases;

• Investigate misuse;

• Protect our website;

• Protect customers and service providers; and

• Establish or defend legal claims.

Legal and Administrative Purposes

We may process or retain information where necessary to:

• Comply with applicable laws;

• Fulfil accounting obligations;

• Fulfil tax obligations;

• Maintain business records;

• Respond to lawful government or regulatory requests;

• Comply with court orders;

• Resolve disputes; and

• Enforce our agreements and policies.

Marketing

Where permitted by law, we may use personal information to:

• Send newsletters;

• Send information about products;

• Inform you about promotions;

• Provide relevant advertising;

• Measure advertising performance; and

• Understand customer interests.

Where consent is legally required, we will request appropriate consent before carrying out the relevant marketing or tracking activity.

You may unsubscribe from marketing communications at any time.

6. Legal Bases for Processing

Where the UK GDPR, EU GDPR or other applicable data protection legislation requires us to identify a lawful basis, we may rely on one or more of the following.

Performance of a Contract

Processing may be necessary to:

• Accept your order;

• Process payment;

• Deliver your products;

• Provide customer service;

• Manage returns or refunds; or

• Fulfil another contractual obligation.

Legal Obligation

We may process information where necessary to comply with legal, tax, accounting, regulatory or other obligations.

Legitimate Interests

Where permitted by law, we may process information where reasonably necessary for legitimate interests such as:

• Preventing fraud;

• Protecting the security of our Services;

• Improving our website;

• Managing customer relationships;

• Understanding business performance; and

• Protecting or defending legal rights.

We will consider your rights and interests before relying on legitimate interests.

Consent

We may rely on your consent for certain activities, such as:

• Optional marketing communications;

• Certain advertising technologies;

• Non-essential cookies; or

• Other processing where consent is legally required.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.

7. Shopify

Our online store is operated using the Shopify e-commerce platform.

Shopify provides technology that enables us to operate our online store, process orders and provide related Services.

Personal information submitted through our store may therefore be processed by Shopify and its authorized service providers as necessary to provide, maintain, secure and improve the Shopify platform and related services.

Shopify may process certain information independently in accordance with its own privacy documentation and applicable law.

8. Sharing Personal Information

We may share personal information only where reasonably necessary to operate our Services, complete transactions, comply with legal obligations or pursue another legitimate purpose described in this Privacy Policy.

Recipients may include:

Shopify and Technology Providers

We may share information with Shopify and providers that host, maintain, secure or support our online store.

Payment Providers

Information may be provided to:

• Banks;

• Card networks;

• Payment processors;

• Digital payment providers; and

• Fraud-prevention providers

where necessary to process and secure transactions.

Shipping and Fulfilment Providers

We may provide information to:

• Warehouses;

• Fulfilment partners;

• Postal services;

• Couriers;

• Delivery companies; and

• Tracking providers.

Information shared may include your name, address, postal code, telephone number, email address, order reference and other information necessary to deliver your order.

Customer Support Providers

Where applicable, customer information may be shared with providers assisting us with customer service, returns, complaints or technical support.

Analytics and Advertising Providers

Subject to applicable consent and privacy requirements, certain information may be shared with providers that assist us with:

• Website analytics;

• Advertising;

• Marketing;

• Campaign measurement; and

• Understanding customer interactions.

Professional Advisers

Information may be disclosed where reasonably necessary to:

• Accountants;

• Auditors;

• Lawyers;

• Insurers; and

• Other professional advisers.

Authorities

We may disclose information where required or permitted by law to:

• Courts;

• Regulators;

• Tax authorities;

• Government agencies;

• Law-enforcement authorities; or

• Other competent authorities.

9. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies.

These technologies may be used to:

• Keep the website functioning;

• Maintain your shopping cart;

• Remember preferences;

• Maintain account sessions;

• Process checkout;

• Protect website security;

• Prevent fraud;

• Understand website traffic;

• Measure performance;

• Analyze customer interactions; and

• Support advertising and marketing where permitted.

Essential Cookies

Essential cookies may be required for functions such as:

• Shopping cart operation;

• Account login;

• Checkout;

• Payment processing;

• Website security; and

• Fraud prevention.

Analytics and Marketing Cookies

Analytics and marketing technologies may help us understand website usage, measure advertising and provide more relevant content.

Where applicable law requires consent, non-essential cookies and similar technologies will only be activated after appropriate consent has been obtained.

You may be able to change your choices through the cookie or privacy controls displayed on our website.

You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

10. Marketing Communications

Where permitted, we may send you promotional communications about:

• Products;

• Offers;

• Discounts;

• Promotions; and

• Store updates.

You may unsubscribe from marketing emails at any time using the unsubscribe function contained in the relevant communication or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications relating to:

• Orders;

• Payments;

• Shipping;

• Delivery;

• Returns;

• Refunds;

• Account administration; or

• Security.

11. International Data Transfers

Our Company, Shopify and other service providers may operate or process information in different countries.

As a result, personal information may be transferred to or processed in a country outside the country in which you live.

Where applicable data protection law requires safeguards for an international transfer, we or our service providers may rely on an appropriate lawful transfer mechanism, such as:

• An applicable adequacy decision;

• Approved standard contractual clauses;

• Contractual safeguards; or

• Another lawful transfer mechanism.

We take reasonable steps to ensure international transfers are handled in accordance with applicable data protection requirements.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal requirements.

Retention periods may depend on:

• Order completion;

• Customer account duration;

• Delivery requirements;

• Returns and refunds;

• Product support;

• Accounting obligations;

• Tax requirements;

• Fraud-prevention requirements;

• Legal limitation periods;

• Dispute resolution; and

• The establishment, exercise or defence of legal claims.

When information is no longer reasonably required, we may securely delete, anonymize or restrict it in accordance with applicable law.

13. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Unlawful disclosure;

• Unauthorized alteration;

• Destruction;

• Misuse; and

• Unauthorized processing.

Measures may include:

• Access controls;

• Account authentication;

• Secure hosting;

• Encryption where appropriate;

• Fraud monitoring;

• Security reviews; and

• Restricted access by authorized personnel and service providers.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

Customers should not send passwords, complete payment-card details or other highly sensitive credentials through unsecured communication channels.

14. Your Privacy Rights

Depending on where you live and the applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request confirmation that we process your personal information;

• Request access to your personal information;

• Request correction of inaccurate information;

• Request completion of incomplete information;

• Request deletion of eligible personal information;

• Request restriction of processing;

• Object to certain processing;

• Object to direct marketing;

• Request portability of eligible information;

• Withdraw consent where processing is based on consent; and

• Lodge a complaint with a competent data protection authority.

These rights are not absolute and may be subject to conditions and exceptions under applicable law.

For example, we may need to retain certain information to:

• Complete an order;

• Meet tax or accounting obligations;

• Prevent or investigate fraud;

• Resolve disputes; or

• Establish, exercise or defend legal claims.

15. Right to Object to Direct Marketing

You have the right to object to the use of your personal information for direct marketing.

If you unsubscribe or submit a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.

16. Exercising Your Privacy Rights

To exercise an applicable privacy right, please contact us using the customer service or privacy contact information displayed on our website or write to:

PORKY'S PIZZA LIMITED
Fordell House
Stoney Road
Garndiffaith
Pontypool
Wales
NP4 8PY
United Kingdom

Please provide enough information for us to identify your request, which may include:

• Your full name;

• Email address associated with your account or order;

• Relevant order number;

• Description of your request; and

• Information reasonably necessary to verify your identity.

We may request additional information where reasonably necessary to prevent unauthorized access to personal information.

We will respond within the period required by applicable law.

17. Complaints

If you have concerns regarding how we process your personal information, please contact us first so that we can review your concern.

Depending on where you live and the law that applies, you may also have the right to submit a complaint to the competent data protection supervisory authority.

For individuals in the United Kingdom, this may include the Information Commissioner's Office (ICO).

For individuals in Germany or another EU/EEA country, you may have the right to complain to the competent supervisory authority available in your country or region.

Making a complaint to us does not affect any other legal rights available to you.

18. Children and Minors

Our Services are intended for customers who are legally able to enter into transactions or who use the Services with appropriate authorization where required.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us.

Where required by law, we will take reasonable steps to delete or otherwise appropriately handle the information.

19. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

We do not control the independent privacy practices of those third parties.

When you leave our website or use an independent third-party service, your information may be governed by that third party's privacy policy.

We recommend reviewing the relevant privacy information before providing personal information to a third party.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in applicable law;

• Regulatory guidance;

• Changes to our Services;

• Changes to Shopify functionality;

• Changes to service providers;

• Changes to payment or delivery arrangements;

• Security developments; or

• Changes to our business operations.

The current version of this Privacy Policy will be published on our website.

The “Last updated” date at the beginning of this Privacy Policy indicates when the latest version became effective.

21. Contact Information

The data controller responsible for the online store is:

PORKY'S PIZZA LIMITED

Company Number: 16441253

Registered Office:
Fordell House
Stoney Road
Garndiffaith
Pontypool
Wales
NP4 8PY
United Kingdom

For questions concerning this Privacy Policy, personal information or the exercise of a privacy right, please contact us using the customer service contact details displayed on our website or write to the registered office above.